Contact us

We're really proud of our customer service.

We're always here for you!
There’s lots to consider when shopping for your little one, that’s why we’re only a phone call or click away. Whether you need expert advice, have a question about a product or an existing order - contact us using your preferred method below.

Our Customer Service Team are real people who will be more than happy to help you straight away.

Live chat

Our customer service team are online at the following times, to answer all of your quick questions... just click the dark blue button in the right hand corner to connect!

  • Monday to Friday - 8am to 8pm
  • Saturday - 9am to 5:30pm
  • Sunday - 11am to 4pm

Bank holiday opening times:

  • 11am to 4pm


Need to chat? We're here to help. Simply choose option 1 for customer service or option 2 for our Surrey Store.
Call us on +44 (0)1276 408494

  • Monday to Friday - 8am to 8pm
  • Saturday - 9am to 5:30pm
  • Sunday / bank holidays - 11am to 4pm

Feel free to leave us a message outside of these hours, and we'll get back to you as soon as possible.


You can email us at any time, and we will get back to you as quickly as possible. Contact us on Got a question about your product warranty? Please complete our online form.


Need a quick expert opinion? Video call our nursery specialists through a one-way call (don't worry, you'll see them but they can't see you!) All you need to do is click the icon below and allow your microphone.

Alternatively if you can't call us right now, or need a bit more extra time with our nursery specialists, book an in-depth one-to-one 1.5 hour appointment to guide you through everything you need to know at a time that suits you.


We can’t wait to welcome you to our Surrey store! Our nursery specialists are available to offer you expert advice, helping you through every stage of your parenting journey. 

Opening Hours:

  • Monday to Wednesday: 9am to 5:30pm
  • Thursday: 9am to 7pm
  • Friday to Saturday: 9am to 5:30pm
  • Sunday / bank holidays: 11am to 4pm

Find us here
Natural Baby Shower
Windlebrook House
55 Guildford Road
GU19 5NG

If you aren’t local to our store, you can video call our nursery specialists for the same level of support and live product demos!

Other contacts

Marketing enquiries

Should you wish to contact us regarding press, social media, pr or marketing queries, send us an email on

Wholesale enquiries

Should you wish to contact us regarding our wholesale brands, Merino Kids and Babiators, send us an email on